I ran into a situation today while meeting with a potential new client. Part way through the discussion, the doctor asked me if I was Dentrix and Schick certified. I told her I was Dentrix certified (I am a Dentrix Certified Integration Engineer CIE), but that I was not Schick certified as Schick does not offer this program. I checked the Schick site again today to make sure they had not added anything or if I missed something, nothing there.
Later in the discussion she told me that the other company I am competing against (think Connecticut) that the rep claimed they were Dentrix and Schick certified. I just checked the Dentrix web site at http://www.dentrix.com/support/find-an-integrator.aspx and they are not listed there. So, this person lied to the doctor twice. How can you make such a blatant lie about your credentials to get new clients. If you suck that bad as a tech or as a company, isn't time to move on to another business?
Yes, I can understand if the person mispoke or misunderstood the question, that the response may not be correct or could be misinterpreted. I don't think this is the case.
I don't blame this on the economy at all. I have run into similar situations through out the seven years I have been in business with my own corporation. Am I missing something here? I don't think this is the way to win new business, but am I wrong in thinking that? I truly believe I am not wrong in my thinking and I have no intentions of changing. I don't mean to sound like I am high and mighty and never make mistakes. Just frustrating to know that I may not get the contract at this and other potential clients because they were mislead by the salesperson.
Saturday, November 28, 2009
Dentrix Ceritified Integration Engineer and Saleperson lying to get business
Posted by Dennis Walsh at 3:42 AM
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