I ran into a situation today while meeting with a potential new client. Part way through the discussion, the doctor asked me if I was Dentrix and Schick certified. I told her I was Dentrix certified (I am a Dentrix Certified Integration Engineer CIE), but that I was not Schick certified as Schick does not offer this program. I checked the Schick site again today to make sure they had not added anything or if I missed something, nothing there.
Later in the discussion she told me that the other company I am competing against (think Connecticut) that the rep claimed they were Dentrix and Schick certified. I just checked the Dentrix web site at http://www.dentrix.com/support/find-an-integrator.aspx and they are not listed there. So, this person lied to the doctor twice. How can you make such a blatant lie about your credentials to get new clients. If you suck that bad as a tech or as a company, isn't time to move on to another business?
Yes, I can understand if the person mispoke or misunderstood the question, that the response may not be correct or could be misinterpreted. I don't think this is the case.
I don't blame this on the economy at all. I have run into similar situations through out the seven years I have been in business with my own corporation. Am I missing something here? I don't think this is the way to win new business, but am I wrong in thinking that? I truly believe I am not wrong in my thinking and I have no intentions of changing. I don't mean to sound like I am high and mighty and never make mistakes. Just frustrating to know that I may not get the contract at this and other potential clients because they were mislead by the salesperson.